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START ● Start to de-stress by taking time-off. ● Start to be more vocal during briefings. ● Start interacting more with staff. ● Start to be more decisive. ● Start to be more firm when handling external customers. ● Start praising staff for their efforts.

STOP ● Stop being too shy.

CONTINUE ● Continue smiling and being cheerful. ● Continue to be helpful and work hard to be an outstanding officer. ● Continue to be patient and humble.